Inside Sales Representative

About the role

The Inside Sales Account Manager plays a crucial role in driving revenue growth for Engineered Specialty Products (ESP), a leading provider of quality pressure and temperature instruments. This position focuses on developing and maintaining strong customer relationships, identifying upselling and cross-selling opportunities, and expanding product usage within existing accounts.

Responsibilities

• Develop and maintain strong relationships with assigned customer accounts
• Act as the primary point of contact for customer inquiries, issues, and requests
• Proactively monitor account performance and identify growth opportunities
• Maintain sales quotas by upselling, cross-selling, and expanding product usage within accounts
• Develop tailored sales strategies based on customer needs and preferences
• Conduct product demonstrations and provide detailed explanations of offerings
• Address customer concerns promptly, ensuring high satisfaction levels
• Collaborate with order fulfillment teams to resolve issues effectively
• Identify and pursue opportunities to onboard new accounts
• Collaborate with business development teams to nurture leads
• Utilize CRM tools to track and manage sales opportunities
• Analyze account trends to identify growth potential and risk factors
• Monitor competitor activity and market trends to adjust sales strategies
• Work closely with internal teams, such as order fulfillment, engineering, and operations, to align on customer strategies
• Ensure sales plans are executed to increase revenues and margins
• Develop annual forecasts by Sales Representative and territory
• Make recommendations regarding potential new products and markets
• Suggest sales promotions, pricing, or literature (marketing) ideas to increase sales

Qualifications

• A Bachelor’s degree (with a technical concentration)
• At least 2-5 years previous sales account management experience with a proven solid track record
• Experience in a high outbound transactional, customer service call center, or sales environment
• Background in technical industrial products sales
• Prior experience with developing, coordinating, and leading training programs preferred

Skills

• Effective verbal and written communication skills
• Proven leadership skills
• Proficient at Microsoft Office
• Ability to handle multiple priorities
• Very positive and highly energetic Entrepreneurial attitude
• Highly motivated, goal-oriented, and competitive
• Excellent prioritization and time management skills
• Background in technical industrial products
• Ability to quickly learn products and applications

Benefits

Engineered Specialty Products offers a comprehensive benefits package including medical, dental, and vision insurance, competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, parental leave, and access to FCG University learning and training platform.

Pay

Competitive compensation package tailored to individual performance and qualifications.

Schedule

Full-time position with flexible working hours to accommodate customer needs.

Company

Engineered Specialty Products, Inc. is a subsidiary of Flow Control Group (FCG), a prominent holdings company focused on technically oriented products and services for flow control, fluid handling, and process, industrial automation, and life sciences. FCG operates across North America with over 3,000 suppliers and 15,000 customers, providing essential services to diverse end markets and applications.

Why Build a Career with Us?

• Everyone's an Owner of the Company: Flow Control Group offers a broad-based employee ownership program to all employees within its portfolio companies.
• Competitive Benefits: Includes medical, dental, and vision insurance, competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, parental leave, and access to FCG University learning and training platform.
• Career Growth Opportunities: Custom training programs, mentorship, and a supportive environment to help employees achieve their goals.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.