Inside Sales Representative
About the Role
Empower Rental Group is a 36-location equipment rental company operating across the Southeast with over $300 million in OEC. Since launching in 2021, we have grown rapidly and continue to take market share. We are not maintaining — we are expanding. We are looking for a driven, inside sales professional to help accelerate growth in the Texas market. If you are confident in your ability to provide a high level of customer service, build relationships, and drive revenue, come work for ERG!
What We Expect
Our Inside Sales Representatives are held to a high standard. This is a growth role inside a growth company. If you are not motivated to excel and consistently exceed expectations, this is not the right fit.
- High level of customer service
- Daily outbound sales call activity
- The ability to uncover and close near-term opportunities
- Accountability for activity and results
- The perseverance to win — especially when it's difficult
If you are disciplined and ready to build something meaningful in the Texas market, we want to talk to you.
Summary
The Inside Sales Representative supports the branch operations by working with customers, vendors, and branch employees to provide operational services. The Inside Sales Representative supports sales as needed and completes outbound sales calls. The Inside Sales Representative is a true multitasker who works in many facets while completing operational tasks and providing customer service to internal and external customers. They work cooperatively with other team members to ensure orders are placed correctly, and the customer gets exactly what they need. This position requires a customer-service attitude for both internal and external customers.
Responsibilities
- Answer operational branch calls, assisting and taking ownership of all customer needs
- Assist customers with pick-ups and deliveries
- Assist walk-in customers (if applicable) with pick-ups and deliveries
- Complete outbound sales calls daily per assigned quota
- Notates all calls in the rental system via electronic call logs
- Routes trucks and has consistent driver communication
- Schedules drivers
- Schedules truck maintenance
- Completes call-off number recordings and communicates to customers
- Completes contract closeouts and rental periods invoicing
- Complete cycle invoice accuracy
- Complete fuel inventory on site/ordering
- Write Purchase Orders
- Work with the Shop Foreman or rental shop on equipment assigning to orders
- Complete truck PPE inventory
- Assist outside sales representatives
- Assist with project execution tasks such as answering questions around administration, delivery or invoicing
- Handles customers' inquiries/requests in a timely manner
- Communicates frequently with the customer
- Maintains a safe work environment
- Performs other related duties as assigned
Job Requirements
- Highly motivated operational professional who can operate within guidelines assigned
- High energy with a customer service attitude is a must
- Exceptional communication, presentation, and persuasion skills and positive professional attitude
- Detail orientation and accuracy must be top-notch
- Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook
- Able to manage various tasks simultaneously
- Excellent time management skills
- Able to work in a fast-paced, entrepreneurial environment
- Exceptional verbal and written communication skills
- Possess decision-making, problem resolution, and creative thinking skills
- Able to multitask activities with shifting priorities
Benefits
Full-time employees are eligible for benefits on the first of the month following hire. Our comprehensive package includes:
- Medical, Dental, and Vision plans
- Weekly pay
- 401(k) with company match
- Health Savings Account (HSA)
- Employer-paid basic life insurance benefit with a "buy-up" option
- Employer-paid STD Disability benefit
- Voluntary life, accident, and long-term Disability options
- Employee Assistance Program (EAP)
- Paid Parental leave
- Paid time off and paid holidays
- Employee Referral program
- Employee Sharing Program