Inside Sales Representative

Position Summary

The Inside Sales Representative supports commercial execution and customer engagement across assigned accounts within a chemical manufacturing environment. This role partners closely with Outside Sales, Supply Chain, Customer Service, Product & Application Development (P&AD), Operations, and Finance to manage quoting, pricing, forecasting, and customer communication.

Key Responsibilities

• Sales & Account Support
  • Support assigned customer accounts by responding to inquiries and preparing quotations
  • Partner with Outside Sales on pipeline tracking and customer engagement activities
  • Aid in pricing administration and basic margin tracking
  • Maintain communication with customers regarding product availability and timelines
• Order Alignment & Support
  • Partner with Customer Service and Supply Chain to support order visibility and alignment
  • Monitor open orders, shipments, and backorders; communicate updates to customers and internal teams
  • Provide basic forecast input based on customer demand trends
  • Coordinate with internal teams to ensure customer satisfaction
• Standard Workflow (SAP/CRM-Aligned)
  • Receive customer inquiries or RFQs
  • Coordinate with internal teams to confirm product specifications and timing
  • Support pricing alignment with Sales/Commercial leadership
  • Generate and submit quotations
  • Maintain and update pricing in SAP (ECC/S4HANA) with guidance
  • Track order progress and assist in resolving service, pricing, or logistics issues
  • Maintain CRM updates and reporting cadence

Qualifications

• Bachelor’s degree in Business, Supply Chain, Chemistry, Engineering, or related field preferred
• 0–3 years of experience in inside sales, customer service, or commercial support (internships/co-ops applicable)
• Interest in chemical manufacturing or industrial environments
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment