Inside Sales Representative

About the role

DSA Doors is growing, and we’re looking for a friendly, detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit. As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success.

Responsibilities

Customer Support & Standard Sales

• Be the first point of contact for customer calls and emails
• Prepare and send quotes, pricing, product info, and lead times
• Enter accurate customer orders in the CRM/ERP system
• Provide updates on order status, shipping, or changes
• Look for opportunities to upsell or add complementary products
• Keep detailed notes in the CRM for visibility and follow-up
• Coordinate with the sales team to ensure a smooth customer experience
• Send samples, catalogs, or product information as needed

Custom Project Support

• Assist the Custom/Project Sales team with non-standard or unique customer requests
• Help prepare custom quotes, RFQs, and submittals
• Coordinate with Engineering, Operations, and Customer Service for accurate project details
• Track project timelines and ensure customers receive updates
• Support smooth handoffs from quote to production

Requirements

• Associate degree or experience in inside sales or customer service
• Strong communication skills and a customer-first mindset
• Comfort working in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to stay organized, work efficiently, and manage multiple tasks

Qualifications

• Associates degree or previous experience in customer service or inside sales
• Proficient in Microsoft Office: Outlook, Excel, PowerPoint, Word
• Strong communication, presentation, influencing, negotiating, and analytical thinking skills
• Excellent time management skills

Preferred Experience

• 2+ years inside sales or customer service experience in selling doors or building materials industry
• CRM and ERP experience

Work Environment

• Onsite office environment in Raleigh
• Monday to Friday
• Celebrations and gatherings
• Recognition program
• Team approach