Inside Sales Representative
DO Supply is a global supplier of industrial automation equipment, helping manufacturers around the world keep their operations running efficiently. We are seeking a motivated and customer-focused Inside Sales Representative to join our growing Sales team.
About the role
This role is ideal for someone who enjoys building relationships, solving customer challenges, and driving sales results. You'll work directly with customers to identify their needs, source products, prepare quotes, and manage orders from inquiry through fulfillment. Whether you're an experienced sales professional or looking to build a career in industrial sales, this position offers strong growth potential and earning opportunities.
Responsibilities
- Manage a high volume of inbound customer calls and emails
- Develop and maintain strong relationships with new and existing customers
- Identify customer needs and recommend appropriate products and solutions
- Prepare quotes and process sales orders accurately and efficiently
- Source products and identify opportunities to improve company inventory
- Follow up on quotes, leads, and open opportunities to maximize sales conversions
- Meet and work toward exceeding individual and team sales goals
- Maintain accurate customer records, opportunities, and transactions within company systems
- Collaborate with Purchasing, Logistics, Customer Service, and Operations teams to support seamless order fulfillment
- Stay informed on product offerings, industry trends, and competitor activity
- Provide exceptional customer service throughout every stage of the sales process
- Resolve customer questions, concerns, and order-related issues in a timely and professional manner
- Participate in ongoing sales training and professional development opportunities
- Perform additional duties and projects as assigned
Requirements
- Strong verbal and written communication skills
- Self-motivated and results-driven mindset
- Excellent customer service and relationship-building abilities
- Strong organizational and time-management skills
- Ability to manage multiple priorities in a fast-paced environment
- Positive attitude and team-oriented approach
- Ability to take ownership of opportunities and drive results
- Desire to learn technical products and industrial automation solutions
Qualifications
- High School Diploma or equivalent required
- Previous inside sales, customer service, account management, or business development experience preferred
- Experience using CRM systems, order processing software, or similar business applications is a plus
- Industrial, technical, manufacturing, distribution, or automation industry experience is advantageous
Skills
- Strong customer service and sales skills
- Professional communication by phone and email
- Ability to identify customer needs and recommend solutions
- Strong computer proficiency and ability to learn company systems
- CRM or order management system experience preferred
- Strong attention to detail and follow-up skills
- Effective problem-solving abilities
- Ability to multitask and prioritize workload efficiently
Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- 10 PTO days
- 5 paid sick days
- Paid company holidays
- Company-paid short-term and long-term disability
- Company-paid life insurance
- 401(k) with employer matching
Schedule
This full-time position is scheduled Monday through Friday from 8:00am to 5:00pm.
Work Environment
This position operates in a fast-paced, team-oriented office environment with frequent customer interaction by phone and email. Employees regularly use computers, sales software, CRM platforms, and internal business systems to manage customer relationships and sales activity. Professional communication, collaboration, and responsiveness are essential to success in this role.
Location: 1652 Old Apex Road, Cary, NC 27513