Inside Sales Representative

About the Role

Join Distribution International, an industry leader driving the future of energy-efficient insulation and building material products. As part of a diverse and inclusive team, you’ll contribute to solutions that make a difference in the communities we serve. This role offers the opportunity to grow as a sales professional while providing exemplary customer service and meeting sales targets.

Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability.
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions such as orders, quotes, or returns over the phone.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size through cross-selling, up-selling, add-on sales, and offering promotional sale items.
• Educate customers on features and benefits of products to improve sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary.
• Contact customers following sales to ensure ongoing satisfaction.
• Fulfill customer requests for catalogs, information, or samples.
• Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows.
• Set up and maintain customer files within the company CRM.
• Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transactions.
• Communicate unexpected increases or decreases in product demand to the purchasing department.
• Assist in scheduled physical inventory counts.
• Prepare and submit weekly call reports and monthly sales updates.
• Perform any other duties, tasks, or responsibilities as assigned.

Requirements

• Minimum of 18 years of age.
• Valid driver’s license if operating a vehicle for company purposes.
• Minimum of one year of business-to-business sales experience.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Solid problem-solving and consultative skills.
• Ability to work in a fast-paced team sales environment with minimal supervision.
• Experience with MS Office Suite.

Qualifications

• Associate’s Degree preferred.

Travel Requirements

• Type of Travel Required: Local
• Amount of Travel Required: Less than 10%

Physical Requirements

• Work is performed in a typical office environment.
• May require standing, bending, stooping, pushing, pulling, and lifting boxes or packages under 20 lbs.
• Requires remaining in a stationary position for long periods of time.
• Regularly inputting/retrieving words or data into or from an automated/computer system.

Benefits

• Competitive Compensation
• Medical, Dental, and Vision coverage
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA) with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Pay

Compensation range: $13.00 - $30.00 per hour. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.