Inside Sales Representative

Inside Sales Representative role focused on customer interaction, order processing, and relationship management within a steel wire products manufacturing environment.

Responsibilities

• Receives, processes, and follows up on inquiries for sales orders.
• Prepares price quotes and initiates the order entry process.
• Maintains and updates database information, including sales records and price pages.
• Addresses customer complaints and refers them to designated departments for investigation.
• Maintains contact with management of assigned accounts.
• Develops and maintains knowledge of steel wire products.
• Assists Sales Representatives and Sales Managers.
• Coordinates paperwork flow until billing is completed.
• Coordinates with production, scheduling, and shipping to meet customer schedules.
• Assists customers with order placement, including answering product questions, providing price quotes, order status inquiries, shipping/billing information, and addressing complaints.
• Initiates order entry and accurately enters data into ERP system.
• Balances company policy and customer benefit through effective decision-making and communication.
• Handles customer complaints and provides solutions; refers issues to designated departments when necessary.
• Informs customers of newly available product offerings to enhance relationships.
• Assists with sample and literature requests, tracks back orders, and pulls customer information or report data.
• Partners with Sales Representatives and Sales Managers to ensure prompt and thorough handling of customer activity.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent; Bachelor’s degree preferred.
• Must be 18 years or older.
• Must pass pre-employment background, drug/alcohol, and physical screenings.
• Two years of customer service experience within a manufacturing environment preferred.
• Ability to apply basic algebra and geometry concepts, including calculating discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to read and interpret documents such as operating instructions and procedure manuals.
• Ability to write routine reports and professional correspondence.
• Ability to speak effectively and present to groups of customers or employees.
• Strong problem-solving and strategic thinking skills.
• Typing speed of 50+ words per minute.
• Intermediate proficiency with computers and Microsoft Suite.
• Professional phone manner.
• Understanding or ability to learn Washington Department of Transportation regulations, including height, width, and weight restrictions for common carriers.
• Excellent written communication and documentation skills.
• Ability to work independently, as part of a team, and with both internal and external customers.
• Fluent in English (verbal and written) for safety procedures, work instructions, documentation, and communication with coworkers and supervisors.
• Authorized to work for any employer in the United States.

Physical Requirements

• Occasional work in a dusty environment around metals.
• Sight: hand-eye coordination and depth perception for computer operation.
• Hearing: ability to hear others on the phone or in person, as well as warning sounds from forklifts and heavy machinery.
• Speech: ability to communicate effectively with others while working.
• Mobility: ability to stand, bend, kneel, and lift occasionally; sit, twist, reach, grasp, and perform fine manipulation occasionally to constantly.
• Ability to squat, stoop, kneel, and reach overhead occasionally.
• Ability to lift up to 20 pounds occasionally.

Skills

• Customer Service: Responds promptly to customer needs, solicits feedback to improve service, and meets commitments.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations.
• Business Acumen: Demonstrates knowledge of market and competition.
• Organizational Support: Completes administrative tasks correctly and on time.
• Professionalism: Reacts well under pressure.
• Safety and Security: Observes safety and security procedures.

Success Measures

• High level of accuracy and professionalism in order entry and communications.
• Strong follow-up skills.
• Positive customer relationships.
• Maintains regular and punctual attendance.
• Accomplishes specific objectives as defined in quarterly, yearly, or periodic performance reviews.
• Accepts assignments with a cooperative, positive, and team-oriented attitude; demonstrates flexibility to take on other duties as needed.
• Demonstrates thorough knowledge of all aspects of department operations.
• Follows department standard operating procedures.
• Supports other team members and maintains positive organizational relationships.
• Completes projects and customer inquiries within specified timeframes.
• Sales performance in territory or for assigned customers.

Pay

$28.84/hour to $35.10/hour