Inside Sales Representative

Job Purpose

Reporting to the Manager of Inside Sales Representatives, the role functions as a liaison between Davis Standard Internal Departments, its current customers, and potential new customers as well as Outside Sales representatives. The role aims to manage and grow profitable sales for the assigned business territory (primarily, but not limited to, transactional accounts) by retaining existing business and uncovering new opportunities to include Davis-Standard products in a customer's finished goods.

Responsibilities

• Make outbound calls and respond to customer inquiries for spare parts quickly and efficiently
• Answer phone calls and emails in a professional manner
• Accurately confirm replacement parts to meet specifications
• Build rapport with customers
• Collect customer information for future follow-ups
• Upsell services and make product recommendations
• Close sales and meet and exceed company quotas
• Enter quotes and orders into appropriate ERP system
• Identify sales opportunities
• Support order picking and shipping as required
• Stay informed about product and service information updates

Job Requirements

• High School Diploma is required; College Diploma in Business Administration and/or equivalent is preferred
• Minimum of 2 years Inside sales experience
• Energetic, self-motivated, client-focused is a must
• Strong technical aptitude with the ability to read mechanical and electrical drawings
• Working knowledge of MS Office suite of products
• Self-disciplined with excellent organizational and time management skills
• To work efficiently in a fast-paced environment
• Strong prospecting, negotiating, and closing skills
• Strong communication skills - English verbal and written are required
• People-oriented and experienced in rapport building
• Ability to sell and promote additional offerings to customers
• Working knowledge of various technology and software programs
• Ability to be flexible with work hours to meet occasional customer urgent requests
• Potential to travel up to 10%
• Previous experience with ERP systems is an asset
• Experience with CRM systems such as Salesforce is a plus