Inside Sales Representative

About the role

Cytek Biosciences is expanding its inside sales team to support the growth of its Flow & Cell Analysis business. This role serves as a key commercial support partner to Sales Specialists, Field Application Scientists, Marketing, and Customer Service teams.

Responsibilities

• Support Sales Specialists and Field Application Scientists with customer follow-up, opportunity coordination, and commercial activities across assigned regions.
• Execute outbound calls, email campaigns, and virtual customer outreach to support lead qualification, customer engagement, and pipeline development.
• Respond to inbound inquiries and ensure timely routing and follow-up of customer requests.
• Cook up meetings, demonstrations, evaluations, and commercial follow-up activities with internal stakeholders and customers.
• Build professional relationships with scientists, lab managers, purchasing contacts, and distribution partners.
• Maintain accurate and timely records of customer interactions, opportunities, activities, and follow-up actions in CRM.
• Support opportunity tracking, quote coordination, and pipeline management activities across the commercial organization.
• Aid with lead routing, opportunity assignment, and commercial reporting processes.
• Support outbound prospecting initiatives and targeted customer engagement campaigns.
• Identify potential expansion opportunities within existing accounts and assist with cross-functional account development efforts.
• Support reagent and consumable growth initiatives through customer follow-up and account engagement activities.
• Aid with promotional campaigns, product launches, and commercial programs.
• Partner closely with Sales, Field Applications, Marketing, Customer Service, and Supply Chain teams to support a positive customer experience.
• Escalate customer issues appropriately and assist in coordinating timely resolution.
• Provide customer feedback and market insights to internal stakeholders.
• Support continuous improvement of commercial processes, customer engagement workflows, and operational efficiency.

Requirements

• Bachelor’s degree in Biological Sciences.
• 0-2 years of experience in life sciences, commercial support, inside sales, customer engagement, laboratory operations, or related fields.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Previous experience supporting commercial teams within the life sciences or scientific instrumentation industry is preferred.
• Familiarity with flow cytometry, cell analysis, immunology, or related research applications.
• Experience with Salesforce or other CRM systems.
• Experience supporting quoting, pipeline management, or lead management processes.
• Previous experience in customer-facing or commercial coordination roles.
• Experience working in a fast-paced, growth-oriented commercial organization.
• Strong organizational and time management skills.
• Able to prioritize effectively and manage multiple ongoing activities simultaneously.
• Strong attention to detail and follow-through.
• Able to operate with urgency while maintaining accuracy and professionalism.
• Self-motivated, adaptable, and collaborative team player.
• Comfortable working across multiple functions and supporting a dynamic commercial organization.