Inside Sales Representative

About the role

Join Cooper Machinery Services as an Inside Sales Representative in Marshall, TX, where you’ll be the trusted voice customers rely on for parts, answers, and solutions. With a legacy dating back to 1833—spanning Cooper-Bessemer, Ajax, and Superior—you’ll leverage mechanical know-how to support customers operating over 22,000 units globally. This role blends technical expertise with relationship-building to drive sales and ensure seamless transactions from quote to delivery.

Responsibilities

• Own the full customer experience: manage price and delivery inquiries, formal quotes, sales orders, and service orders with speed, accuracy, and basic technical support.
• Coordinate product deliveries across four production facilities and end-user sites worldwide, ensuring logistics stay on track.
• Build lasting relationships with customers, account managers, and project managers to convert service interactions into sales opportunities.
• Resolve customer issues promptly, escalating when necessary to prevent gaps in service.
• Maintain a customer-first mindset in a fast-paced, metrics-driven environment, consistently meeting or exceeding targets.
• Navigate complex commercial transactions, including terms and incoterms, with confidence.
• Assist with warehouse tasks such as pulling parts and conducting inventory checks as needed.
• Adapt to additional responsibilities as the role and business evolve.

Requirements

• High school diploma or GED required; Associate's degree strongly preferred.
• 5-7+ years of sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls.
• Knowledgeable about engines and engine parts.
• Strong communication skills: confident on the phone, sharp in writing, and an active listener.
• Highly organized with the ability to juggle multiple priorities in a fast-moving environment.
• Comfortable adapting to unexpected challenges.
• Able to read blueprints and shop manuals with ease.
• Proficient in Microsoft Office.
• Safety-focused, service-oriented, and results-driven—a self-starter who brings urgency and dependability to every deal.

Preferred Qualifications

• Hands-on familiarity with SAP.
• Background in reciprocating engine or compressor packages, or related industrial equipment.
• Track record of managing complex commercial terms and international incoterms.

Benefits

• Benefits effective on your first day—no waiting period.
• Comprehensive medical, dental, and vision insurance.
• Company-paid life, AD&D, short-term, and long-term disability coverage (6-month waiting period for STD).
• Voluntary life, AD&D, and long-term disability buy-up plans.
• Voluntary accident, critical illness, and hospital indemnity insurance.
• 401(k) with up to 5% company match—100% vested on Day 1.
• Maternity and parental leave, Arc Fertility Benefits, and an Employee Assistance Program (EAP) for mental health support.