Inside Sales Representative

Key Responsibilities

• Strategic Prospecting: Utilize lead generation tools to identify and connect with healthcare providers and pharmacy accounts that would benefit from our solutions.
• Territory Expansion: Drive outreach through high-impact calls and emails to share our product value and convert potential interest into active partnerships.
• Customer Onboarding: Serve as a dedicated point of contact for new customers, guiding them through the onboarding process with clarity and professionalism.
• Needs-Based Selling: Actively listen to customer needs to identify opportunities for cross-selling and upselling, ensuring they have the full support of our product portfolio.
• Relationship Advocacy: Build and maintain trust-based relationships with decision-makers to ensure long-term satisfaction and service retention.

Sales Operations & System Collaboration

• Process Excellence (Acumatica): Manage the end-to-end order entry process within our Acumatica ERP; collaborate cross-functionally with Supply Chain and Finance to ensure timely and accurate fulfillment.
• Data Integrity (Zoho): Maintain an organized and transparent sales pipeline within Zoho CRM, ensuring all interactions are documented to support team-wide visibility.
• Collaborative Liaison: Act as a bridge between our customers and internal operations to ensure a seamless experience from initial contact to delivery.

KPIs & Success Metrics

• Partnership Velocity: Successfully move new accounts through the onboarding cycle within a 30-day window.
• Engaged Outreach: Consistent achievement of daily and weekly communication goals to maintain a healthy and active sales pipeline.
• System Accuracy: Maintain a high standard of data integrity (98%+) across our CRM and ERP platforms.
• Revenue Impact: Contribute to the team’s quarterly growth goals through consistent account acquisition and product adoption.

Competencies

• Results-Oriented: A self-starter with a strong desire to meet and exceed professional goals.
• Coachability: An openness to mentorship and a passion for learning the complexities of the pharmaceutical and healthcare distribution landscape.
• Educated: Bachelor’s degree in Business, Communications, or a related field (equivalent professional experience also considered).
• Communication: Exceptional verbal and written skills with the ability to engage a variety of stakeholders through a consultative approach.
• Adaptability: Ability to navigate challenges, address concerns with empathy, and negotiate solutions in a fast-paced environment.
• Technical Proficiency: Comfortable learning and working within digital platforms like ERP (Acumatica) and CRM (Zoho).

Preferred Skills & Attributes

• Experience in sales, customer-facing roles, or high-volume outreach environments.
• A proactive approach to problem-solving and a desire to contribute to a collaborative team culture.
• Ability to work cross-functionally to achieve shared revenue and service goals.

Qualifications & Requirements

• Education: Bachelor’s degree in Business, Communications, or a related field (equivalent professional experience will be considered).
• Experience: Proven track record in sales, customer-facing roles, or high-volume outreach environments.
• Systems: Prior experience with CRM (Zoho) or ERP (Acumatica) is a significant plus.
• Industry: While No Pharma experience is required, a demonstrated ability to learn complex regulated industries is essential.

Compensation & Benefits

• Competitive base salary plus annual performance bonus.
• Comprehensive medical, dental, and vision coverage (100% employer-paid for employees and dependents)
• 401(k) plan with company match.
• Paid time off and company-recognized holidays.
• Parental leave and professional development opportunities.