Inside Sales Representative

Responsibilities

• Represent Combined Metals positively and professionally.
• Identify areas of improvement in the company and assist in creating and implementing solutions.
• Arrive at work and meetings on time and prepared.
• Maintain work areas in a clean and organized manner.
• Work with all personnel and Regional Sales Manager(s) to satisfy and achieve company goals.
• Adhere to any Procedures & Work Instructions that include Sales.
• Respond to customer requests within 24 hours.
• Receive and review customer requests for quotations to determine feasibility.
• Ensure sufficient information is obtained to be able to quote per the Work Instructions.
• Quotations are to be made promptly, typically within 24-48 hours of receiving the quotation, if it is a standard product; for non-standard quotes within 1 day after supply chain and/or engineering review of inquiry.
• Follow up on quotes as required and offer feedback to management.
• Work with customers to resolve any discrepancies during the quoting process.
• If necessary, phone the customer during the quoting stage to make sure we have understood their requirements before providing a quotation.
• Develop quotations in cooperation with the Regional Sales Manager(s) or Sales Manager based on identified sales strategy and information collected from customers.
• Receive and review customer purchase orders against quotation and resolve any discrepancies with the customer.
• If necessary, call the customer to review the receipt of our order acknowledgment and contract dates are correct.
• Enter customer orders into Power-Term per the Work Instructions and acknowledge to the customer within 24-48 hours.
• Investigate and resolve billing claims and coordinate customer claims for non-conforming products with quality.

Requirements

• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred.
• Ideal candidate will have prior sales experience in the metals market.
• Some travel may be required.
• Excellent time management and organizational skills.
• The position requires excellent oral and written communication skills.
• Working knowledge of Microsoft Office.
• Effective problem-solving and interpersonal skills.