Inside Sales Representative

About the role

The Inside Sales Representative supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. This position will be located in Nashville, TN. Applications will only be accepted while the posting remains active.

Responsibilities

• Receives and enters orders in an accurate and timely manner.
• Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc.
• Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs.
• Manages projects.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, and expedites deliveries when necessary.
• Effectively processes returns to maximize value.
• Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
• Provides value to customer through the sourcing of material.
• Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.

Qualifications

• Associate's business/trade degree preferred or the equivalent in work experience.
• 3+ years of prior customer service, city desk, or sales experience.
• 3+ years of prior electrical distribution experience preferred.
• Technical ability to understand electrical systems.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
• Working knowledge of SAP software preferred.