Inside Sales Representative

Key Responsibilities

• Serve as the primary point of contact for customers via phone and email
• Build long-term relationships through attentive, responsive, and solution-focused communication
• Understand customer needs in detail and ensure every request is handled thoroughly
• Prepare accurate quotes based on customer specifications and product requirements
• Carefully review customer requirements to ensure completeness and correctness
• Process customer orders in ERP/CRM system
• Follow up on open quotes to increase conversion rates
• Coincide pricing, lead times, and availability with internal teams
• Provide basic technical support for electrical products (transformers, power supplies, industrial components, etc.)
• Review customer drawings, specifications, and applications
• Collaborate with engineering or product specialists when needed
• Guide customers toward the most suitable solution for their application
• Identify opportunities for upselling and cross-selling
• Proactively reach out to customers to generate new business
• Support the outside sales team by following up on leads
• Support marketing and sales initiatives (campaigns, promotions, new product launches)
• Maintain and update customer records in CRM system

Qualifications

• 2+ years of inside sales, customer service, or technical sales experience
• Strong communication and interpersonal skills with a customer-first mindset
• Able to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office
• Strong attention to detail and problem-solving skills

Benefits

• Stable, long-term position in a growing international company
• Structured onboarding and product training
• Collaborative and respectful team culture
• Social benefits offered by our company (co-payment for healthcare & pension plans, as well as fully funded additional insurance plans)
• Opportunities to develop technical and sales expertise