Inside Sales Representative

At Bee's Plumbing & Heating, we believe in delivering exceptional service while building lasting relationships with our customers.

About the role

We're looking for an energetic, customer-focused Inside Sales Representative (ISR) / Membership Coordinator who thrives on helping people, enjoys sales without the pressure of cold calling, and is passionate about creating an outstanding customer experience. This role is perfect for someone who enjoys talking with customers, following up on opportunities, and helping homeowners protect their homes through our membership program.

Work Location: Our office is conveniently located in West Seattle.

Responsibilities

Inside Sales

• Follow up on unsold plumbing estimates through phone, text, and email.
• Build rapport with customers and answer questions about recommended services.
• Overcome objections by educating customers on the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow-up activities in ServiceTitan.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals.

Membership

• Promote Bee's Club Membership to new and existing customers.
• Process new memberships, renewals, upgrades, and cancellations.
• Contact members regarding upcoming renewals and benefits.
• Schedule annual maintenance visits and membership services.
• Help increase membership retention and customer loyalty.
• Track membership performance and report key metrics.
• Support marketing and promotional membership campaigns.

Requirements

• Excellent communication and relationship-building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow-up opportunities.
• Positive attitude with a solutions-oriented mindset.
• Strong computer skills and ability to learn new software.
• Experience with ServiceTitan is preferred but not required.

What success looks like

• Consistently convert unsold estimates into booked jobs.
• Grow Bee's Club Membership enrollment and retention.
• Provide outstanding customer service on every interaction.
• Keep accurate records and follow-up activities.
• Work collaboratively with dispatch, technicians, and management.
• Help drive recurring revenue and long-term customer relationships.

Pay

Pay Range: $21 USD - $28 USD

Benefits

• Competitive pay plus opportunities for performance-based incentives.
• Medical, dental, and vision insurance.
• Paid Time Off.
• Paid Holidays.
• 401(k) (if applicable).
• Ongoing training and career development.
• Performance bonuses and incentive opportunities.

About Bee's Plumbing And Heating

At Bee’s Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.