Inside Sales Representative

About the role

Bee's Plumbing & Heating is seeking an Inside Sales Representative (ISR) / Membership Coordinator who can build strong relationships with customers and grow our Bee's Club Membership Program.

Responsibilities

• Follow up on unsold plumbing estimates through phone, text, and email.
• Build rapport with customers and answer questions about recommended services.
• Overcome objections by educating customers on the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow-up activities in ServiceTitan.
• Absorb and respond to inbound calls and emails.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals.

Membership Responsibilities

• Promote Bee's Club Membership to new and existing customers.
• Process new memberships, renewals, upgrades, and cancellations.
• Contact members regarding upcoming renewals and benefits.
• Schedule annual maintenance visits and membership services.
• Help increase membership retention and customer loyalty.
• Track membership performance and report key metrics.
• Support marketing and promotional membership campaigns.

Requirements

• Excellent communication and relationship-building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow-up opportunities.
• Positive attitude with a solutions-oriented mindset.
• Strong computer skills and ability to learn new software.
• Experience with ServiceTitan is preferred but not required.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver’s license and reliable transportation.

Skills

• Exceptional communication and relationship-building skills.
• Ability to overcome objections and educate customers on the value of our solutions.
• Strong organizational and follow-up skills.
• Proficiency in Microsoft Office and ServiceTitan.

Benefits

We offer competitive pay plus opportunities for performance-based incentives. Benefits may include: Medical, dental, and vision insurance, Paid Time Off, Paid Holidays, 401(k) (if applicable), Ongoing training and career development, Performance bonuses and incentive opportunities.

Why Bee's Plumbing & Heating?

We are more than a plumbing company—we are a team committed to excellence, integrity, and exceptional customer care. We invest in our employees, celebrate success, and provide opportunities for growth. If you're motivated by helping customers, enjoy sales, and want to be part of a company that values teamwork and professionalism, we'd love to hear from you. Apply today and help us create lifelong customers—one conversation at a time!

About Bee's Plumbing and Heating

Bee's Plumbing and Heating is a leading provider of Plumbing services, sewer solutions, and home heating improvements. We are committed to providing exceptional customer care and investing in our employees. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.