Inside Sales Representative

About the role

As an Inside Sales Rep, you’ll help drive user adoption of Shipstation for e-commerce shipping processing and automation. They are responsible for clear communication to prospective ShipStation users and will assist merchants throughout the trial process - showing Shipstation value, understanding their business objectives, and helping turn trial users into subscribers. ISRs will interact with Sales, Marketing, and Support teams, and will be customer advocates in regards to future product enhancements.

What will you be doing?

• Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer's pain points and the value that Shipstation can bring to their business.
• Work to close deals by overcoming objections and persuading customers to become long term customers.
• Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.
• Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
• Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.
• Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
• Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.

What are we looking for?

• Bachelor’s degree in Business or related field of study a plus
• Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.
• Track record of over-achieving sales goals
• Tenacity to make high volumes of calls to warm leads - this is a call driven role
• Excellent telephone and personal demeanor
• Strong ability to work cooperatively on a team with other sales representatives
• Effective listening and presentation skills
• Must have strong organizational, written, and oral communication skills
• Must be able to describe products and match their advantages to customer needs

What will make you stand out?

• Industry experience in eCommerce, transportation and/or logistics preferred

The Tech

• Working knowledge of G-suite
• Experience with Salesforce and Salesloft

What do we offer?

• We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• We offer 12 paid holidays for all of our US employees!
• We offer a 401k employer matching program – because your future deserves a friendly boost!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• We do our best every day, even at our regular team-building events.
• We offer attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• We offer weekly catered lunches at our office – a delicious perk to fuel your work.
• We offer health and wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
• We offer a fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• We offer a mental health program to help you stay mentally healthy.
• We offer gym discounts to help you stay fit and healthy!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• We offer an employee referral program! We reward employees helping us find top talent!
• We offer an inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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