Inside Sales Representative

About the role

Our growing manufacturing client is seeking a motivated and customer-focused Inside Sales Representative to join their team. This individual will serve as a key point of contact for customers, supporting the sales process from initial inquiry through order fulfillment. The ideal candidate will excel at building relationships, managing customer accounts, generating quotes, and collaborating with internal teams to ensure exceptional service and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customers regarding product inquiries, pricing, order status, and general account support.
• Prepare and follow up on customer quotes, proposals, and sales opportunities.
• Process sales orders accurately and efficiently within the ERP system.
• Develop and maintain strong relationships with existing customers while identifying opportunities for account growth.
• Partner with outside sales representatives to support territory growth and customer retention initiatives.
• Coordinate with Production, Purchasing, Engineering, and Customer Service teams to ensure customer requirements are met.
• Proactively follow up on leads, quotes, and customer requests to drive revenue growth.
• Monitor open orders and communicate updates regarding delivery schedules and potential delays.
• Maintain accurate customer records, sales activities, and account information within the CRM system.
• Assist in resolving customer concerns and ensure timely issue resolution.
• Generate sales reports and provide updates on account activity and sales pipeline metrics.
• Stay informed on company products, capabilities, and industry trends.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• 2+ years of inside sales, customer service, account management, or sales support experience.
• Manufacturing, industrial, or distribution experience preferred.
• Experience using ERP and/or CRM systems.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to work effectively in a fast-paced team environment.

Pay

The pay range for this position is $28.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract to Hire position based out of Madison, WI. This is a fully onsite position in Madison, WI. The position is anticipated to close on Oct 31, 2026.