Inside Sales Representative

Primary Responsibilities

• Serve as an initial point of contact for customers via phone, email, text, and other communication channels to provide information on Aruza’s services, pricing, and solutions.
• Convert inbound leads into scheduled services while maintaining strong service-level and sales performance metrics.
• Proactively generate sales through creative outbound efforts, including customer base outreach, upsell and cross-sell opportunities, and win-back campaigns for past customers.
• Collaborate closely with field sales representatives (including D2D teams) to support newly acquired customers, expand service portfolios, and ensure seamless handoffs and follow-up opportunities.
• Present appropriate pest control and home service solutions tailored to customer needs, emphasizing Aruza’s full suite of offerings.
• Ensure customer satisfaction from initial inquiry through service completion by proactively managing expectations, providing clear communication, and delivering a seamless experience to support long-term customer retention.
• Maintain and actively manage the sales funnel, ensuring all leads and opportunities are worked until sold or exhausted.
• Collect, enter, and update customer orders, service modifications, and account details accurately within the CRM system.
• Capture complete and accurate customer interaction details, including inquiries, objections, complaints, and resolutions.
• Address customer concerns and complaints; escalate issues to appropriate teams when beyond scope, following established escalation protocols.
• Support logistical planning by assisting with service scheduling, routing adjustments, and modifications in a dynamic service environment.
• Partner with the Customer Success Manager to support customer experience initiatives and retention strategies.
• Maintain and expand the database of prospective and existing customers through consistent follow-up and outreach.
• Enter and manage leads received through multiple channels, ensuring proper sourcing, pricing, service recommendations, and follow-up planning.

Qualifications

• Associate’s degree or equivalent experience
• 3+ years of relevant work experience in customer role
• 2+ years Sales experience
• Professional communication skills
• Experience with CRM and soft phone software