Inside Sales Representative

About the role

The Inside Sales Representative reports to the Director of Customer Service for Made Goods and Pigeon & Poodle. This role involves reactivating lapsed design and design-driven retail accounts through email outreach, dynamic phone conversations, and in-person selling at trade shows. Key responsibilities include providing product knowledge, processing orders, and delivering exceptional customer service. The position requires collaboration with sales and operations teams to ensure smooth order fulfillment and drive sales goals.

Responsibilities

• Conduct high volume outbound calls daily to lapsed or existing customers
• Build and maintain a strong pipeline of qualified sales opportunities through consistent outreach and follow-up
• Follow up consistently on quotes, samples, and open opportunities to drive conversion
• Maintain detailed customer notes and activity tracking within CRM systems
• Successfully close sales by identifying opportunities
• Meet monthly, quarterly, and annual sales and invoice goals
• Demonstrate strong knowledge about how designers work with the ability to provide product details, generate interest, offer solutions, and problem solve
• Excel at time management and meeting deadlines
• Engage clients through outbound calls, emails, and interactions at trade shows and successfully build relationships
• Add value to our customer by making the process easy, communicating updates, and date changes
• Communicate qualified opportunities to the appropriate sales directors for further development and closure
• Collaborate with account managers, customer service, and sales leadership to ensure exceptional customer experience
• Stay informed on product launches, industry trends, and competitor activity
• Assist with trade shows and market events as needed

Requirements

• Minimum of 3-years successful track record in outside sales preferably in the home furnishings industry
• Proficient in Excel and Word
• Strong MS Word/Excel skills
• BA/BS degree
• Comfortable reporting and working with customers and a leader who are remote
• Demonstrates active listening skills and communicates clearly and effectively
• Conveys excellent product knowledge and information and explains product features and benefits
• Communicates clearly and effectively
• Data driven
• Naturally curious and comfortable asking questions
• Thrives in a fast paced environment
• Self-motivated and driven
• Passionate about interior design and/or home furnishings industry

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms
• The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
• Ability to work in open environment with fluctuating temperatures and standard lighting
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions
• Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building

Compensation

Starting compensation: Hourly, with an annualized base pay of approximately $50,000, plus commissions on all sales.