Inside Sales Representative

About the role

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Representative with FCX Performance/Simco, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

Benefits

• Competitive pay
• 401K with company match
• Insurance
• Time off
• Employee assistance
• Tuition reimbursement
• Career paths available in sales, management, and operations throughout the country
• Professional development and training
• Team-oriented company culture
• Local team with company backing

Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced multi-tasking environment
• Maintain responsibility of orders from quotation to collection
• Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software
• Respond to customer inquiries
• Process customers' orders and send order acknowledgements
• Review customer purchase orders for special conditions/documentation
• Check availability and verify ship dates
• Increase order size by suggesting related items, explaining features, and checking customer's buying history
• Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner
• Locate product and create purchase orders
• Follow up with vendors to ensure timely delivery
• Negotiate pricing and delivery with vendors when necessary
• Work closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels
• Communicate effectively and participate positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Maximize gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise
• Review open customer order reports and take action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date

Qualifications

• Bachelor's Degree preferred
• 1-3+ years' experience in Customer Service related industry preferred
• Experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus