Inside Sales Representative

About the role

The Inside Sales Representative provides day-to-day sales support and customer service for assigned customer accounts. Working closely with one or more Account Managers, this role is responsible for processing customer orders, preparing quotations, communicating order status, and coordinating with internal teams to ensure outstanding customer experience. This role is also expected to build relationships with key suppliers.

Essential Responsibilities

• Serve as the primary contact for day-to-day customer inquiries, order management, and account support for assigned customers.
• Partner with assigned Account Managers to provide responsive service and ensure customer needs are addressed in a timely manner.
• Prepare quotations for customers and generate quotations.
• Maintain regular communication with customers regarding quotations, order status, delivery schedules, and issue resolution.
• Escalate commercial opportunities and strategic account matters to the appropriate Account Manager.
• Build strong working relationships with customers and suppliers through responsiveness, accuracy, and dependable execution.
• Order Management:
  • Process customer orders accurately and efficiently within the ERP system.
  • Review customer purchase orders for accuracy, pricing, and completeness.
  • Cook up with Purchasing, Warehouse, and Operations to ensure timely order fulfillment.
  • Maintain accurate customer and order records within the ERP system.

Qualifications

• Ace an associate's degree or equivalent work experience.
• Two or more years of experience in inside sales, customer service, order management, or sales support within an industrial distribution or technical products environment.
• Experience in industrial distribution, engineered products, fluid handling, or process equipment preferred.
• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Experience using ERP systems and Microsoft Office applications.
• Ability to work collaboratively in a fast-paced team environment.
• Technical aptitude with the ability to learn product applications and specifications.