Inside Sales Representative

The Inside Sales Representative drives growth across designated long-tail customers and serves as a critical front door for new commercial opportunities. The role is responsible for inbound selling, lead response and qualification, appropriate routing, customer retention and expansion, and disciplined opportunity management. Inside Sales Representatives are sellers, not administrative order-processing resources. They focus their time on understanding customer needs, developing relationships, creating and advancing opportunities, and growing assigned customers while partnering with Sales Support on repeatable quoting, order-entry, account-setup, and fulfillment administration. Responsibilities Responsibilities include, but are not limited to: Own and grow designated long-tail customer relationships through responsive, proactive, and efficient inside-sales coverageRespond quickly to inbound leads and customer inquiries and establish a strong first commercial experience with 80/20Qualify leads and opportunities by understanding customer needs, application, potential, buying process, timing, route-to-market considerations, and required resourcesRoute qualified opportunities to the commercial resource best positioned to serve the customer, including Territory Sales, Strategic Accounts, Channel Sales, Business Development, distribution, e-commerce, or other approved coverage motionsRetain and expand assigned customers by identifying new contacts, applications, projects, and product opportunitiesCreate and advance qualified opportunities through the sales process and maintain clear next steps and follow-upConduct discovery, recommend appropriate commercial next steps, communicate 80/20 value, and coordinate technical support when customer needs require deeper design or application expertisePrepare or coordinate proposals, quotes, presentations, and other sales materials needed to advance opportunities, using Sales Support for repeatable administrative execution wherever practicalServe as the primary commercial contact for assigned customers and coordinate timely resolution of issues with Customer Service, Sales Support, Design Services, Operations, or other resourcesSupport Strategic Account Managers and Territory Sales Managers on designated lower-touch ship-to locations or opportunities when assignedMaintain accurate account, contact, lead, opportunity, activity, pipeline, and forecast information in SalesforceFollow established segmentation, lead-management, routing, pricing, and commercial rules of engagementUse sales and customer data to prioritize time toward accounts and opportunities with the greatest potentialCollaborate closely with Sales Support to protect selling capacity and ensure clean handoffs of quote, order, account-setup, and fulfillment administrationContribute customer and market insights that improve commercial execution, lead quality, and customer experience Required Qualifications High school diploma or GED2+ years of experience in inside sales, B2B sales, business development, customer relationship management, or a related commercial roleDemonstrated ability to understand customer needs, qualify opportunities, build relationships, and move opportunities toward a decisionStrong verbal and written communication skills with a professional, responsive customer approachStrong organization, follow-up, and time-management skills with the ability to manage multiple customers and opportunities simultaneouslyAbility to learn technical products, applications, and commercial processes and communicate them clearly to customersExperience using CRM systems and maintaining accurate customer, lead, and opportunity informationComfort using Microsoft Office and digital sales and communication toolsAbility to work independently while collaborating effectively with field sales, channel, strategic accounts, technical teams, customer service, and Sales SupportStrong attention to detail, sound judgment, and commitment to consistent commercial execution Preferred Qualifications Associate’s or bachelor’s degree in Business, Marketing, Engineering, or a related fieldExperience in industrial manufacturing, automation, engineered products, material handling, distribution, or technical B2B salesExperience with SalesforceExperience selling configurable or application-based productsSecond-language fluency, particularly French