Inside Sales Representative (48206)

About the role

Diversified Air Systems (DAS), an MCE Company, is seeking an Inside Sales Representative to join our dynamic team in Toledo, OH. This is a full-time position that offers competitive compensation and benefits.

Responsibilities

• Manage multiple customer accounts to achieve growth and margin objectives.
• Grow existing accounts through proactive upselling and identifying new opportunities within your account base.
• Proactively engage with declining accounts to secure additional orders.
• Determine customer requirements and expectations and recommend the specific products and solutions that best meet their needs.
• Educate customers on compressed air and vacuum system terminology, product features, and benefits to improve product-related sales and customer satisfaction.
• Create and follow up on quotes in a timely and accurate manner.
• Accurately process customer transactions including orders, quotes, and returns.
• Keep customers informed of their quote and order status, delays, and any changes.
• Respond quickly to customer outreach, answer questions, troubleshoot issues, and resolve problems with a sense of urgency.
• Recommend alternative products based on cost, availability, or specifications when needed.
• Present price, credit, and terms in accordance with standard procedures and customer profiles.
• Provide accurate information regarding availability of in-stock items.
• Pull and stage inventory for service orders as needed.
• Identify trends in customer satisfaction or dissatisfaction and communicate findings effectively to management.
• Cook with service technicians as needed to support customer requests.

Qualifications

• Commitment to providing exceptional customer service on every interaction.
• Excellent written and verbal communication skills with a persuasive, goal-oriented approach.
• Energetic, outgoing, and friendly demeanor with the ability to build rapport quickly.
• Strong time management and multitasking skills; able to prioritize effectively across a busy account portfolio.
• Proficiency with ERP, CRM, inventory software, and Microsoft Office Suite.
• High school diploma or GED; relevant experience is equally valued.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.