Inside Sales Representative 3

About the role

The Inside Sales Representative 3 (ISR 3) is a senior subject-matter expert who contributes beyond individual execution through mentoring, problem-solving, and process improvement. ISR 3 team members help elevate the capability and consistency of the entire team. This role requires strong execution, clear communication, and accurate system work in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow-through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams
• Handle increased complexity, non-standard requests, or higher-risk situations
• Serve as a product, process, or customer-segment resource for others

Requirements

• A high school diploma is required; college credits are desired; technical/mechanical emphasis is preferred.
• 6+ years of experience in inside sales support, customer support, order management, or technical customer service, with demonstrated expertise in complex customer situations, deep product/process knowledge, and experience serving as a resource for others.
• Equivalent experience to progression from ISR 2 may be considered.
• Experience in the hygienic/sanitary process equipment industry is preferred.

Qualifications

• High school diploma required
• College credits desired, especially in technical/mechanical fields
• 6+ years of relevant experience in inside sales, customer support, order management, or technical customer service
• Demonstrated expertise in handling complex customer situations, possessing deep product/process knowledge, and serving as a resource for others
• Preferred experience in the hygienic/sanitary process equipment industry

Skills

• Strong execution and communication skills
• Accurate system work
• Effective problem-solving and process improvement
• Collaboration and teamwork
• Handling complex customer situations
• Resourcefulness and mentoring

Benefits

• Competitive compensation: $33-$40 per hour
• Growth-focused, team-oriented culture
• Diverse, high-impact industrial projects
• Strong benefits and career development support
• Health and wellness benefits
• Paid time off
• Retail planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Pay

Actual pay will be based on experience, skills, and internal equity. Range: $33-$40 per hour.

Schedule

This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.

Location

Ceres, CA