Inside Sales Representative 1

About the role

The Inside Sales Representative 1 (ISR 1) is a fully independent, customer-facing support and technical inside role responsible for managing day-to-day customer interactions related to quotes, orders, pricing, availability, and basic technical assistance. This role requires strong execution, clear communication, and accurate system work in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow-through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams

Requirements

• High school diploma required; college credits desired; technical/mechanical emphasis preferred
• 1-3 years experience in an inside sales support, customer support, order management or similar customer-facing role
• Experience in the hygienic/sanitary process equipment industry, preferred
• Working knowledge of quoting, order processing, and ERP-based workflows
• Equivalent experience demonstrating readiness for the role may be considered

Qualifications

• Competitive compensation: $23-$27 per hour
• Growth-focused, team-oriented culture
• Diverse, high-impact industrial projects
• Strong benefits + career development support

Benefits & Perks

• Health and wellness benefits
• Paid time off
• Retail planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Work Environment / Physical Requirements

• Primarily office-based, Monday-Friday, with limited travel
• Requires extended computer use, effective communication, and occasional movement within industrial environments
• Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required