Inside Sales Representative 1

Provides support

• Supports the outside and inside sales team including administrative support and/or customer service.
• Accurately and timely supports the outside sales team, members of the inside sales team, and/or customers.
• Handles incoming phone calls and emails from customers and provides requested information in a timely and efficient manner.
• Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
• Maintains scheduled shipping dates to ensure timely delivery and expedite, as needed.
• Investigates customer complaints or concerns.
• Relays customer concerns to others on the sales team and assists in investigating the issue.
• Solves issues within company guidelines. Escalates larger concerns to more experienced sales team members for resolution.

Qualifications

• High School Diploma or General Education Degree (GED).
• Prior sales support or customer service experience preferred.

Benefits

Builders FirstSource offers competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple—provide great plans that help you and your family to live happier, healthier, and more secure lives. To view all our benefit offerings, click here.

About the role

At Builders FirstSource, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Company Culture

Builders FirstSource wants you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day.

Equal Opportunity Employer

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address—it is intended only to be used to request an accommodation in submitting an application for a job opening.