Inside Sales Representative I

About the role

PacBio is seeking a high-energy, opportunity-focused Inside Sales Representative (ISR) to accelerate growth across the life-science and genomics markets. You will be on the front-line uncovering, qualifying, and nurturing opportunities that expand PacBio’s reach. You will also grow recurring revenue through service contract renewals and instrument consumables utilization.

• Key Responsibilities
• Champion a team-first mindset
• Serve as the bridge between marketing campaigns, inbound demand, and field execution, ensuring high alignment and clear communication across teams.
• Drive prospecting strategy
• Execute targeted outbound and inbound campaigns to generate high-quality leads and early-stage opportunities.
• Own top-of-funnel growth
• Research, map, and expand a robust pipeline of accounts, contacts, and qualified opportunities.
• Qualify opportunities
• Assess customer needs, timelines, budgets, and decision processes according to PacBio’s sales methodology.
• Service contract renewals
• Proactively engage existing customers ahead of contract expiration to secure on-time renewals and upsell multi-year agreements.
• Instrument consumables utilization
• Partner with the local sales/service teams and PacBio services providers to win projects and drive consumables pull-through on active instruments.
• Collaborate with field sales
• Work closely with Territory Account Managers, Genomics Sales Specialists, and Regional Sales Directors to ensure seamless hand-off of qualified opportunities and coordinated follow-up.
• Leverage the tech stack
• Utilize CRM, prospecting, and marketing-automation tools to track activity, monitor pipeline health, and optimize outreach cadence.
• Deliver customer insights
• Feed real-time intelligence on market trends, competitive positioning, and customer pain points back to Marketing and Field Sales.

Requirements

Bachelor’s degree in Biology, Genetics, or a related life-science field. Solid grasp of genetics and molecular-biology applications. 1+ years in sales development, inside sales, or pipeline-focused roles within life sciences, genomics, or related discipline. Demonstrated ability to meet or exceed pipeline-creation targets and renewal quotas. Exceptional organization, prioritization, and time-management skills. Relentless focus on building long-term customer relationships and revenue opportunities. Enthusiasm for cross-functional teamwork with Marketing, Sales, and Customer Success. Excellent interpersonal, written, and verbal communication skills.

• Preferred Qualifications
• 1+ years of hands-on genomics or laboratory research experience.
• 2+ years in opportunity development or sales within life sciences, genomics, or related discipline.
• Master’s degree (M.S.) in Biology, Genetics, or a related discipline.
• Familiarity with next-generation sequencing (NGS) and/or genotyping technologies.
• Ability to communicate complex technical concepts clearly and persuasively.
• Comfort with prospecting tools, CRM systems, and multichannel outbound strategies.

Candidates must have current authorization to work in the United States without the need for present or future sponsorship.