Inside Sales Rep - Spares
ANDRITZ · Glens Falls, NY · 3 days ago
On-siteCustomer ServiceFull-time
About the role
This is a technical inside-sales position in the spare-parts department serving the pulp and paper industry.
Responsibilities
- Provide customer-service support to customers, Sales Area Managers, Product Managers, and Regional Sales entities.
- Interact with internal and external customers to respond to inquiries about products and services, handle and resolve questions or concerns, and provide information about the organization’s offerings.
- Generate quotes and process orders as requested by Product Managers, Service Account Managers, and customers.
- Enter and ensure proper handling of all orders.
- Maintain customer pricing based on guidance from management.
- Coordinate delivery and purchase-order requirements with the Logistics Department.
- Communicate special shipment dates and date changes to Regional Sales entities, Sales Area Managers, and/or customers.
- Approve orders for invoice.
- Perform other duties as assigned by Supervisor or Managers.
Requirements
- Associate’s-level degree or relevant experience preferred.
- Experience with ERP systems, especially SAP and bolt-on interfaces, is desirable.
- Well-developed communication and interpersonal skills.
- Competency in MS Word, Excel, PowerPoint, Teams, and similar tools.
- Experience with EDI systems (e.g., Ariba) is a plus.
- Ability to learn to read and interpret engineering drawings.
- Legal status to work in the United States is required.
Schedule
General office work with less than 10% travel within the USA and Canada.