Inside Sales Rep & Sales Support Specialist

Sales Team Support

Assist sales representatives in managing leads, quotes, and customer accounts.
Conduct research to identify prospects and make initial contact via phone, email or print.
Prepare and process sales orders, ensuring accuracy and timely follow-up.
Track sales metrics and generate reports to support team performance analysis.

Customer Service

Act as the first point of contact for customer inquiries, providing product and service information.
Resolve customer concerns related to orders, delivery schedules, and pricing.
Collaborate with the sales team to maintain high customer satisfaction levels.

Inventory and Product Coordination

Coordinate with the warehouse and logistics teams to ensure product availability.
Monitor inventory levels and work with the Purchasing Team to ensure proper stocking levels.
Provide updates to the sales team on product availability and lead times.
Maintain accurate records of sales transactions and customer interactions in the CRM system.

Administrative Tasks

Collaborate with Marketing Team on the development and launch of promotions and sales initiatives.
Distribute marketing materials to the sales team and customers.
Manage schedules for product training and sales presentations.

Industry Knowledge

Stay updated on trends and advancements in crawlspace encapsulation and basement waterproofing.
Develop a deep understanding of company products and services to better assist customers and the sales team.

Qualifications

• Previous experience in sales support, customer service, or a related role.
• Knowledge of the crawlspace encapsulation and basement waterproofing industry is preferred.
• Proficiency with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Problem-solving mindset with a proactive approach to addressing challenges.

Key Competencies

• Team player with a collaborative mindset.
• Attention to detail and ability to multitask effectively.
• Strong interpersonal skills to build relationships with customers and team members.
• Ability to adapt and thrive in a dynamic, fast-paced environment.

Highlights of Working With Us

• Competitive Benefits Package: Medical, dental, and vision coverage.
• 401(k) Plan: Including a 4% employer match.
• Profit Sharing: Be part of our success.
• Work-Life Balance: Generous paid vacation and sick time, 8 paid holidays.
• Inclusive Culture: Open communication and easy access to leadership.