Inside Sales Rep - Remote

About the role

The Remote Inside Sales Representative increases revenue by responding to and initiating incoming and outgoing potential customer inquiries, using company resources, policies, and procedures to provide complete and accurate data. This role ensures patient and physician contact is handled with accuracy and operational effectiveness through appropriate technologies and processes.

Responsibilities

• Establish customer contact by initiating follow-up outbound calls and receiving inbound return calls.
• Promote products and facilitate customer needs to utilize the company’s products or services by assessing customer qualifications, explaining product/service benefits, and assisting with physician communication.
• Resolve customer concerns by providing appropriate information regarding products and services.
• Record customer information and maintain the database by obtaining, entering, and verifying required data.
• Ensure quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies and standards.
• Facilitate the sales process by communicating and sharing information with appropriate internal and external contacts.
• Complete and ensure accurate validation of insurance benefits.
• Provide customer follow-up as required.
• Contribute to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress.