Inside Sales Rep - Product Support

About the role

Holt CAT is hiring for a motivated Inside Sales Representative for our Irving, Texas location. This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions.

Responsibilities

• Acts as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships
• Proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis
• Develops and qualifies equipment and/or parts and services leads and, where applicable, forward them to the outside sales representative in order to meet or exceed territorial and corporate business goals
• Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
• Promotes all aspects of the organization to include; selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals
• Sets up and submits sales related reports and documentation in a timely basis in order to maintain the established business systems/processes
• Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses
• Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals

Requirements

• Minimum of three years’ of work-related skill, knowledge, or experience is required. Three to five years of experience preferred
• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
• Valid driver’s license required