Sales - Product Support Inside Sales Rep

About the role

This position will achieve parts and service profit goals by promoting and selling service programs, preventive maintenance contracts, parts, and additional repair programs within an assigned territory or region.

Responsibilities

• Increase revenue and profit for parts and services for a specified type of customer
• Maintain and update activities in customer relationship management (CRM) software accurately and efficiently
• Generate new leads and accounts through a variety of sales-related activities (customer calls, mailing, promotional campaigns)
• Maintain accurate customer data, machine population information, and qualified accounts within appropriate software to ensure promotions are targeted to specific customers
• Develop and maintain relationships with established and new customers to determine individual customer needs and provide solutions to meet them
• Promote all aspects of the dealership including parts, service, labor, customer value agreements and machine and engine sales leads
• Create custom incremental parts and service quotes for customers

Occasional responsibilities:

• Assist with monitoring work-in-progress to ensure high quality customer service and exceed customer expectations
• Compile market research and formulate a “Go-to-Market Strategy”

Supervisory responsibilities: No formal responsibility for supervising others.

Requirements

• High School Diploma or GED (required)
• 2+ years of experience in sales (required)
• Associate degree or bachelor’s degree in business related field (preferred)
• 4+ years of experience in sales (preferred)

Skills

• Excellent communication skills, including verbal and written communication
• Strong organizational skills
• Strong multitasking abilities, detail-oriented and self-motivated
• Professional demeanor with internal and external contacts, including personal appearance and courteous treatment of peers and people at all levels
• Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, PowerPoint), and ability to learn CAT/MFC systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills, emphasizing relationship-building and solid professional judgment
• Ability to work in a fast-paced environment
• Strong mechanical aptitude and knowledge of Caterpillar products
• Strong creative thinking skills; good decision-making skills and basic goal‑setting skills
• Excellent problem‑solving skills and ability to apply policies, procedures, guidelines and laws

Other requirements

• Works under general supervision; handles standard problems independently, reports issues, and refers unusual problems to a supervisor/manager
• Major responsibilities require modest creativity and latitude; operates under general instructions with established procedures and policies
• Frequent communication with management, coworkers, and customers/vendors
• Maintains equipment and supplies to avoid waste, damage, and prevent accidents
• The duties and responsibilities outlined are not exhaustive and may evolve based on business needs