Inside Sales Rep- Norfolk, VA

Responsibilities

• Reviews customer requests for U.S. Navy project quotations, coordinating with other teams including engineering, planning, purchasing, operations, and quality to develop quotations considering factory capability, factory capacity, and financial results.
• Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements.
• Facilitates initiative-taking customer communications and addresses customer inquiries throughout the duration of the quotation and purchase order acceptance process.
• Based on Application Engineer input, recommends product or service enhancements to improve customer satisfaction and sales potential.
• Documents sales and marketing activities along with tracking of opportunities.
• Performs additional tasks and responsibilities as assigned.

Requirements

• Knowledge of Terms and Conditions, FAR/DFAR is necessary.
• Strong commitment to process and procedure adherence.
• In-depth understanding of concepts and principles in customer service. Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision.
• Self-starter, organized, thorough, and meticulous.
• Able to plan and prioritize work to meet demanding customer and internal deadlines.
• Able to maintain a high level of accuracy producing quality work when working under pressure.
• Intermediate data entry skills and proficiency using Microsoft Word, Excel, and Outlook software.
• U.S. Citizen.

Qualifications

• Bachelor of Science degree, preferably in or with appropriate valve, regulator, and fluid mechanics/control related coursework, education, or experience. Significant work experience can be substituted for educational requirements on a case-by-case basis.
• 2-4 years’ technical customer service experience in manufacturing support.
• 5 years’ experience in a technical environment. Familiar with standard manufacturing concepts, practices, and procedures.