Inside Sales Rep (it's really a CSR)

Job Functions

• Buils strong customer relationships to achieve monthly/annual sales targets and customer retention
• Develops customer quotes, pricing and follow-up using a CRM system
• Utilizes CRM to communicate sales pipeline and develop short-range product forecasts
• Works with Regional Sales Manager to build strong customer relationships
• Manages an existing book of business and develops new customers within a defined territory by identifying both customer & product trends
• Performs outbound calling and lead prospecting as required
• Coincides with customer adoption rate and sign-up for our eCommerce platform
• Manages incoming customer phone calls and email inquiries from customers, company representatives, and sales managers
• Manages customer orders in an ERP system and provides post-sales support for technical assistance, repair or returned items
• Reviews and enters customer orders received via email, fax, or phone, into ERP
• Coordinates order shipment dates and follows through with Planning and/or Manufacturing
• Manages active customer accounts to ensure CRM system is current and aligned with ERP, ensures pricing is current, responsible for changing discount codes and/or fixed price structure, verifies commission, and meets all internal compliance controls
• Identifies duplicate accounts and makes recommendations to consolidate
• Updates customer comments in a timely manner to ensure consistent up-to-date customer status
• Manages the electronic filing of all related documents and approvals within customer account
• Manages multiple email inboxes to facilitate inquiries, execute requests, and follows up by responding to customer
• Reviews purchase orders to ensure the payment terms, part numbers, pricing and shipping methods are correct
• Issues and processes Return Merchandise Authorization (RMA’s) and sales orders for customer repairs through ERP
• Provides customers with order confirmations and correspondence on status as needed
• Follows up with internal departments as needed and manages the correspondence throughout process until resolution or shipping occurs

Must haves

• 2+ years of customer service or inside sales experience in a corporate setting doing inbound and outbound calls/emails
• Strong verbal and written communication skills
• MS Office

Preferred

• Syteline (Infor CSI)
• Micrsoft Dynamics
• Manufacturing
• Has worked at a company with many products and SKU's
• Bilingual (Spanish)