Inside Sales Rep I - Fremont

About the role

The Inside Sales Representative 1 (ISR 1) supports the sales and operations of the branches by responding to customer inquiries and concerns, resolving customer complaints, and managing communication between customers, branches, and outside sales representatives. This is a safety-sensitive role requiring compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations documents (invoicing, contracts, pick lists, packing lists, returns) and distributes them to respective departments.
• Guides, assists, and elevates complaint resolution to ensure customers are properly served.
• Provides customers and other branches with requested data and backup data.
• Follows up regularly with customers, branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls (e.g., security, customer complaints) and document them for resolution.
• May open and/or close operations facilities at some branches.
• Performs other duties as requested.

Skills

• Excellent verbal and written communication skills to enhance relationships with customers and team members.
• Quick learner with strong attention to detail and adaptability.
• Excellent customer service and organization skills.
• Emotional intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries and pickups, relevant to the rental industry.

Qualifications

• Minimum of one year of experience working as an Inside Sales Representative or on a sales desk, preferably in the construction equipment or underground safety rental industry.
• Must have reliable transportation.