Inside Sales Rep

About the role

The Inside Sales Representative plays a crucial role in supporting the customer base and outside sales team at Wurth Wood Group's Norfolk, VA branch. This position is essential for managing and assisting with approximately 1,000 active customer accounts, with 80% of responsibilities focused on farming existing business and driving new sales within current accounts, and 20% dedicated to acquiring new customers.

Key Responsibilities

• Manage and assist with an established range of approximately 1,000 active customer accounts (millwork fabricators, industrial woodworking companies, and high-end cabinetmakers).
• Staff the sales counter and serve as the first point of contact for walk-in customers.
• Handle inbound calls, emails, and texts while supporting Outside Sales Representatives.
• Collaborate with the branch team to provide product knowledge, service solutions, and order fulfillment.
• Deliver outstanding customer service that reflects Wurth Wood Group's reputation as the distributor who "works hard for us."

Requirements

• 2-4 years of Inside Sales experience preferred.
• Industry knowledge in woodworking/building materials is a plus but not required.
• Strong communication skills with the ability to handle high-volume customer interaction.
• Proven ability to manage relationships and provide solutions in a fast-paced environment.
• Team-oriented, dependable, and customer-focused.

Why is this role open?

This position is open due to the recent promotion of the current Inside Sales Associate.

Compensation

• This is a performance-based and commission-driven role.
• Gross Annual Pretax Estimated Total Compensation: $55k to $65k.
• Base Compensation is $19.50/HR with the rest of the estimated earnings in the form of monthly commissions.
• Actual gross pretax compensation will vary based on individual performance, experience, and other factors.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with Company Matching Program
• Paid Time Off and Holidays

Why Join Wurth Wood Group?

• Be part of a company with over 40 years of history and a reputation for dependable service.
• Work with a collaborative and knowledgeable team in a stable, growing organization.
• Opportunity to build a career path in Inside or Outside Sales.

Equal Opportunity Employer