Inside Sales Rep

Inside Sales Rep Responsibilities

• Engage with customers via phone, email, and digital channels to drive sales and support business growth.
• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Maintain accurate records in CRM systems and track key sales metrics to support overall sales efficiency.
• Collaborate with outside sales, development, operations, and accounting to ensure seamless order processing and accurate billing/invoicing.
• Identify opportunities for upselling and cross-selling to maximize revenue potential.
• Maintain strong client relationships by providing exceptional service and addressing inquiries efficiently.
• Assist in implementing and refining sales strategies to optimize performance.
• Contribute to process improvements to streamline workflows and enhance efficiency.
• Work closely with the Inside Sales Manager to achieve and exceed individual and team sales targets.
• Ensure a customer-focused approach, delivering high service and responsiveness.

Qualifications

• Experience in inside sales, customer service, or a related role.
• Strong communication skills with the ability to engage customers effectively.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work collaboratively across sales, account management, operations, and accounting teams.
• Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, Outlook), and sales reporting tools.
• Results-driven mindset with a focus on meeting and exceeding sales targets.
• High school diploma or equivalent.
• Prioritize an associate or bachelor’s degree preferred.
• Experience in a fast-paced, sales-driven environment.
• Strong background in order management and CRM utilization.
• Knowledge of sales processes, lead management, and customer engagement strategies.
• Ability to multitask and prioritize tasks effectively.
• Experience in the printing industry—wide-format, digital, offset, and dye sublimation.

Benefits

We offer a competitive compensation package, including base salary, commission, and benefits such as health insurance, retirement plans, and paid time off. Our goal is to provide a supportive and inclusive workplace where you can thrive and grow professionally.