Inside Sales Rep

As an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position. Administrative Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etcMaintain accurate customer and territory records; document all customer interactions and potential sales opportunitiesGain understanding of and adhere to Accounts Receivables policies and practicesRun sales reports for all sales activity.Monitor scheduled shipment dates to ensure timely deliveryVerify price and terms in accordance with standard procedures and customer profitability profilesMultitask and work within multiple computer systems and communication platforms simultaneously Customer Relations Develop strong working relationships across the business/functions, as well as with customers and manufacturing partnersProvide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion Generate Sales Make regular outbound calls to assigned customers/territoriesGenerate new and repeat sales by providing product and technical information to customers in a timely mannerIdentify customer requirements and expectations in order to recommend specific products and/or solutionsUse appropriate selling tactics such as up-selling and cross-selling when needed.Educate customers about product features and benefits to grow sales and improve customer satisfactionGenerate referrals from current customers and manufacturers’ representatives.Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competitionThe Inside Sales Representative may perform other duties as assigned Job Qualifications Required Qualifications Associate’s Degree, or equivalent work experienceExceptional customer service and organization skillsAccuracy and strong attention to detail.Effective verbal, written, and interpersonal communication skillsGeneral computer proficiency including knowledge of MS Office Preferred Qualifications Bachelor’s Degree in Business or equivalent combination of education and experienceInside sales experience; previous success exceeding sales goals is a plusProficiency in SAP Working Conditions Physical Demands Lifting or Carrying, occasional, up to 25 poundsSitting or Standing, majority of work day Environmental Factors Operate a computer of other office devicesTalking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate informationReading and sight, requires frequent review of customer information Travel and On-call This position provides the opportunity for minimal travel (10%) in a regional area for a sales ride-along or training opportunity The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $18.85 - $24.49