Inside Sales Rep

Inside Sales Representative responsible for interfacing directly with distributors and customers via telephone and electronic communication to provide support, process orders, resolve issues, and build long-term customer relationships.

Responsibilities

• Interface directly with distributors and customers via telephone or electronic means, providing prompt and friendly service to build and maintain customer loyalty.
• Maintain detailed records of customer interactions, inquiries, comments, and complaints, ensuring proper follow-up actions and maintaining a telephone log.
• Accurately process incoming orders by verifying part/model numbers, pricing, discounts, and contract terms; send order acknowledgments via fax or email.
• Monitor and check the status of older and back-ordered items upon customer request.
• Handle and resolve customer complaints in a timely and professional manner.
• Stage orders for shipping and prepare the necessary shipment documentation, ensuring timely and accurate delivery.
• Provide customers with product pricing, delivery information, and related documentation.
• Learn and understand the technical features and benefits of products; communicate product specifications effectively to customers.
• Set up new customer accounts as needed and assist with maintaining distributor/customer databases.
• Communicate and coordinate with outside sales reps, production, technical personnel, engineering, and other departments to meet customer needs and delivery requests.
• Assist with material return requests and ensure appropriate handling.
• Actively participate in training to learn technical information and develop basic product knowledge.
• Perform other duties as assigned by the Company.

Requirements

• Strong organizational and multitasking skills with attention to detail and accuracy.
• Excellent verbal and written communication skills, along with strong active listening abilities.
• Proven ability to analyze and solve problems independently and collaboratively.
• Demonstrated ability to work well within a team and adapt to changing priorities.
• Knowledge of basic customer service principles and practices.
• Familiarity with PC-based applications, including Microsoft Office Suite and Google platforms.
• Ability to learn and apply technical product knowledge.
• Strong work ethic, flexibility, and a willingness to take on additional responsibilities as needed.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Prior experience in sales, customer service, or a related field is a plus.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM.
• Onsite sales team environment.
• Opportunities to participate in trade shows a few times a year.

Working Conditions

• Office environment involving prolonged periods of sitting and computer use.
• May occasionally be required to lift or move up to 25 pounds.
• Occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary.