Inside Sales Rep

About the role

Hawthorne Cat is a family-owned company with over 60 years of experience in the sale, rental, and servicing of construction machinery and power generation equipment. We serve industries such as agriculture, construction, marine, and government, and are committed to building better communities through our customers. We are looking for skilled, hardworking individuals to contribute to our success and the success of the communities we serve.

Position Summary

The Inside Sales Representative (ISR) influences sales of Caterpillar Product Support and technology offerings in the Pacific region. This role builds and maintains relationships with select customers, keeps them informed of Hawthorne’s products, services, and promotions, and assists in ongoing customer account management and sales efforts.

Responsibilities

• Prospect and develop customer accounts.
• Establish and maintain close working relationships with customers at all levels.
• Deliver information on current products, services, and promotions offered by Product Support.
• Create and provide customer quotes and follow up to close Product Support and technology sales.
• Follow up on expiring customer agreements and subscriptions to obtain timely renewals.
• Develop e-commerce and other business opportunities for select customer accounts.
• Maintain current customer information (contact details, equipment/fleet lists, etc.).
• Generate leads in SalesLink (CRM) for other Hawthorne business units and assign them to the appropriate branch or division representative.
• Effectively utilize CRM and other technology applications to better assist customers.
• Act as a main contact for Product Support, assisting walk-in traffic and unassigned sales inquiries.
• Make occasional sales calls on customers in other assigned markets and maintain a standard quoting process for Product Support sales.
• Maintain sales call reports and weekly call planners.
• Develop sales goals and objectives for each market.
• Assist in marketing campaigns, special events, and other duties as needed.
• Perform any job assigned to meet company, department, or individual goals and objectives.

Requirements

• Minimum of two years in a customer service or sales & marketing role; construction industry experience preferred.
• Ability to communicate clearly, both verbally and in writing.
• Excellent interpersonal skills.
• Positive attitude and self-starter mentality.
• Strong organizational and planning skills.
• Ability to set and meet goals.

Physical Demands

• Walking and moving about on foot, often up and down stairs.
• Handling: Seizes help or works with hands.
• Lifting: Raises or lowers miscellaneous paperwork.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position if required to perform various functions of the job.
• Vision: Read computer and paperwork.
• Talking: Communications by phone and in person.
• Sitting: Sits at desk; sits for long periods of time.
• Climbing: May climb on and off various equipment.
• Environmental Noise: Works in conditions with constant or intermittent noise.
• Temperature/Weather: Works in an office environment, with occasional shop requirements.

Benefits

• Competitive compensation
• Great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental, and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO)
• 401(k) Plan with company matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training

Estimated compensation: $50,000.00 annually, eligible for commissions.