Inside Sales Rep

A. M. Castle & Co. has over 135 years of experience as a leader in the metals service center industry.

About the role

The Inside Sales Representative is responsible for establishing, maintaining, and expanding customer relationships to achieve positive customer experiences, maximize revenue opportunities, and maximize customer retention.

Responsibilities

• Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit/revenue goals.
• Services, up-sells, and cross-sells to existing customers.
• Responds to general line customer inquiries via phone, fax, or email, providing efficient high-level servicing to maximize order and/or problem resolution (e.g., determining material availability, conformance to customer requirements, quoting prices, and providing delivery commitments).
• Initiates telephone calls to customers and potential customers to progress opportunities while managing and owning the sales pipeline.
• Solicits and/or follows up on previously quoted business opportunities, qualified/marketing-generated leads, referrals, and dormant accounts.
• Handles customer complaints by investigating issues, referring problems to appropriate personnel, recommending corrective actions, and following up to ensure resolution.
• Enters, modifies, or cancels orders in the system.
• Uses blueprint reading skills to interpret customer prints and quote/enter orders according to requirements.
• Acts as a technical and market resource by counseling and advising customers.
• Cultivates strong product and market knowledge, as well as understanding of the customer's business and end use of material.
• Utilizes creative and innovative sales techniques to increase sales volume, seeking opportunities for product conversions and value-added selling.
• May arrange for outside purchasing of materials and services to fill customer orders or items not in stock.

Requirements

• One year of experience in a sales support environment with customer relationship and maintenance responsibility.
• Knowledge of sales techniques and processes.
• Strong customer service orientation with the ability to initiate and sustain productive business relationships.
• Demonstrated sales and servicing skills with a strong achievement orientation.
• Problem-solving skills with the ability to develop innovative solutions to customer problems.
• Demonstrated mathematical understanding and application.
• Experience with Microsoft Office.
• High School Diploma or GED.

Preferred Qualifications

• Bachelor’s degree.
• Inside sales experience within a metals service center.
• Experience with Oracle sales order management system.
• Understanding of the distribution or manufacturing industry.
• Solid business acumen with experience in a manufacturing or distribution environment.
• Demonstrated knowledge of raw materials and/or exposure to the metals industry.

Skills

• Blueprint reading.
• Technical and market resource counseling.
• Creative and innovative sales techniques.

Benefits

• Medical, dental, and vision coverage.
• 401K match.
• Disability benefits.
• Tuition reimbursement.

Pay

$24 - $28/hr + bonus

Working Conditions

• General office environment with heavy PC and telephone use.