Inside Sales Rep (39486)

Responsibilities

• Drive all contractor business in the branch.
• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment.
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel.
• Serve as the first point-of-contact between the client and Emser, delivering customer-facing service.
• Maintain extensive product knowledge and overview.
• Understand and explain Emser’s brand identity, competitive differentiation, and product philosophy.
• Assist customers at the counter alongside the Customer Support Representative.
• Manage account selling activities by organizing the account base into categories and prioritizing activities by imminent sales potential.
• Develop and implement plans for longer-term sales cycles.
• Partner with Management through weekly sales meetings to identify goals and determine an effective balance of account management activities.
• Participate in sample design and creation when needed.
• Provide samples to trade accounts, referrals, and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests.
• Build sales in the branch by explaining product knowledge to customers and identifying their needs.

Requirements

• 3+ years of sales and customer-facing experience.
• Strong communication and writing skills.
• Professional appearance.
• Ability to build relationships with contractors in the branch.
• Understand and decipher sales metrics and reports.
• Inventory management experience with basic math skills such as cycle counts, pricing/margin, and quantity square feet.
• Comfortable in a fast-paced, high-stress environment.
• JD Edwards experience (preferred, but not required).

Working Conditions

• Work in enclosed offices and partially enclosed warehouse spaces.
• Branch showroom where the Branch ISR will make sales calls, service calls, and maintain product displays.
• Work the day shift from Tuesday to Saturday to support business needs.

Physical Requirements

• Stand, use hands, and reach with hands and arms.
• Walk, stoop, kneel, crouch, or crawl.
• Sit, climb, or balance.
• Lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
• Ability to speak and hear; ability to visually detect product color and shading variation.
• Occasional driving for meetings/training, client appointments in a personally owned vehicle, and potentially a Company or rented delivery vehicle at Management’s direction.
• Routine set-up of samples and displays.
• Ability to operate sample-making equipment.