Inside Sales, Parts

Job Duties

• Communicates with the customer, either by phone or in person, to determine the customer's concerns, problems, or needs while maintaining a high degree of professionalism.
• Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
• Identifies sales opportunities beyond current needs, provides customers with information to make informed decisions including the benefits of the purchase, and obtains customer agreement to proceed with the sale.
• Uses extensive product knowledge, various computer software programs, and supplier catalogs to identify exact parts needed and price and availability with a high degree of accuracy.
• Emphasizes product features and benefits, quotes prices and credit terms, and prepares orders for sales obtained.
• Enters products sold into computer resulting in a thorough accounting of inventory levels and accurate customer invoices.
• Recovers freight costs by following the current freight policy.
• Processes customer payments in any of the acceptable forms, assuring that credit policies are observed when credit is the chosen payment method.
• Overcomes technical and business objections of prospective customers.
• Estimates date of delivery to the customer, based on knowledge of own firm's inventory and stock delivery schedules.

Qualifications

• A high school diploma or general education degree (GED).
• One to three years of related sales experience.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

About the Company

The W.W. Williams Companies, founded in Columbus, Ohio in 1912, is a diversified portfolio of businesses operating in the U.S. and Mexico. It comprises one of the nation's largest sales and service providers of industrial power products, with over 44 facilities and more than 515 service technicians. The company offers a wide range of services including diesel engine and transmission repairs, transport refrigeration, power generation systems, and supply chain logistics. W.W. Williams aims to provide innovative, timely solutions that exceed customer expectations.