Inside Sales

About the role

The Inside Sales Representative is responsible for providing exceptional customer service, accurate pricing and estimating and comprehensive order management. This position requires strong communication and organizational skills, as well as a solid understanding of the construction industry. The successful candidate will collaborate with customers and internal teams to ensure that products and services meet project requirements and are delivered on time and within scope of work.

Job Responsibilities

• Provide prompt, professional and courteous customer service to contractors, architects and other clients.
• Prepare and submit accurate pricing, quotations and project estimates.
• Receive and process customer orders, ensuring accuracy and attention to detail.
• Visit job sites as needed to assess existing openings and field conditions to support accurate quoting.
• Work closely with customers to determine their specific product and project needs.
• Maintain positive and effective working relationships with customers, suppliers, and internal team members.
• Stay informed on industry standards, products and installation procedures relevant to commercial doors, frames and hardware.
• Assist in resolving any issues related to orders, delivery or product performance in a timely and professional manner.

Minimum Qualifications

• A High School Diploma or GED equivalent.
• A Valid Driver’s License is required.
• Experience in commercial doors, frames and hardware is preferred, but not required.
• Experience in a similar role and industry is preferred.

Knowledge, Skills & Abilities

• Strong dependability professionalism and relationship management skills.
• Excellent verbal and written communication abilities.
• Effective listening and problem-solving skills.
• A high level of attention to detail and accuracy.