Inside Sales Manager (Spare Parts)

Job Responsibilities and Tasks

• Provide internal and external customer service for Spare Parts of Andritz.
• Customer and service oriented.
• Satisfy customer requirements in a timely and organized manner.
• Lead, coach, and develop the spare parts team, ensuring clear roles, accountability, and performance expectations.
• Provide ongoing training to the parts team on systems, processes, pricing rules, and customer service standards.
• Foster a collaborative, service-oriented culture focused on accuracy, responsiveness, and continuous improvement.
• Research pertinent information for customer/sales staff.
• Review customer orders for completeness, terms and conditions, and scope.
• Enter and expedite Sales Orders & Purchase Orders as required.
• Interface with Sales and Service Departments.
• Supply quotations to customer / sales staff.
• Prepare and follow-up of Returned Goods Authorization and Credit Memos.
• Develop and maintain records and reports as deemed necessary.
• Manage spare parts inventory to balance service level, working capital, & obsolescence risk.
• Define and maintain appropriate stock levels, safety stock, and reorder points.
• Ensure inventory accuracy through cycle counts, audits, and system discipline.
• Manager Shipping/Receiving to ensure accuracy of Shipping/Receiving requirements.
• Perform all other duties as assigned.

Requirements

• High school diploma or equivalent.
• Several years of experience in spare parts, inventory management, or service operations.
• Proven experience managing or leading a parts or customer service team.
• Hands-on experience with inventory control, order entry, and customer support processes.
• Proficient with a PC and knowledge in Word, Excel and Outlook.
• Strong verbal and written communication skills.
• Self-motivated with excellent organizational skills and detail oriented.
• Candidate must continually meet the quality standards of Andritz.
• Must speak, read, and write English.
• Have the ability to learn and retain multiple skills & tasks.

Skills

• Prioritization of workload.
• Data/order entry.
• Detail oriented.
• Possess good written and verbal communication (at all levels).
• Problem solving skills.
• Follow direction with little to no supervision.
• Knowledge of shipping terms and import/export procedures are beneficial.
• Strong SAP experience (order entry, inventory management, material master data).