Spare Parts Manager

About the role

The Spare Parts Manager will manage spare parts inventory, coordinate shipments, and support the Field Service Engineers (FSE) to ensure smooth operations. This includes receiving, logging, and tracking spare parts and End-of-Arm Tooling (EoAT), as well as maintaining accurate documentation and inventory records.

Responsibilities

• Retrieve packages containing spare parts or refurbished EoATs from the designated UPS store and deliver them to the site.
• Update inventory records for all incoming and outgoing items, including parts pulled for night shift requests.
• Ensure accurate documentation in inventory systems, including ticket/Qualtrics details for each part.
• Collaborate with the FSE team to maintain updated records of spares usage.
• Provide spare parts to FSEs as needed, ensuring requests are properly documented and associated with tickets.
• Maintain and update issue trackers with details like serial numbers, timestamps, and ticket links.
• Compile daily reports of spares usage and share them with the appropriate email distribution list.
• Prepare items for shipment, including defective parts and EoATs needing refurbishment, ensuring proper packaging and documentation (serial numbers, tickets, shipping details).
• Coordinate shipments using the designated UPS account and address.
• Keep inventory systems updated with the status and location of all parts and EoATs.
• Mark defective items as "In Transit" and ensure they are shipped to the correct refurbishment or storage facility.

Requirements

• Strong organizational and record-keeping skills.
• Experience with inventory tracking systems and ticketing platforms (e.g., Qualtrics, Archer).
• Familiarity with shipping logistics and processes.
• Effective communication and collaboration skills.

Location

This role is based in Wilmington, NC, with tasks involving coordination between the UPS store and the site inventory locations.

We are unable to sponsor or take over sponsorship of an employment visa at this time.