Inside Sales Manager Donor Gametes

Responsibilities

• Prioritizes exceptional customer experiences aligned with achieving business strategy, revenue targets, employee engagement and satisfaction
• Leads a proactive sales team with ability to defend our value proposition and promote our brand while creating a loyal customer installed base
• Inspires culture of extreme ownership, healthy competitive environment, celebrates wins, and listens to voice of reps
• Develops and manages talent aligned with disciplined pay for performance structure
• Focuses on developing best in class Inside Sales team through sales efficiency, lead conversion, closing deals, and partnering with clients through entire life cycle
• Manages workforce and capacity efficiently with ability to flex schedules based on demand
• Manages diverse portfolio to align customer requirements with specific products and solutions; Implements dynamic pricing models where appropriate to respond to changing market patterns
• Forecasts accurately and achieves monthly targets through intimate knowledge of team dynamics and predictability
• Leverages data-driven insights and metrics to measure and enhance performance, technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency
• Understands levers for revenue, volumes, and customer behavior with ability to pivot quickly to changing market dynamics
• Collaborates with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve “go to market” model, enhance partnerships, and drive lead conversion and matching
• Updates on market trends, competitive landscape, and customer insights to identify new business opportunities
• Solves problems through root cause and post mortem analysis and implements process to mitigate recurrences to enable focus on selling activity
• Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to Cooper Surgical guiding principles and code of conduct

Qualifications

• Excellent selling and closing process and passion for integrating modern technology and tools into sales operations
• Leads through influence, navigates ambiguity, agile, and adapts to fast-paced changing environment
• Excellent communication, active listening, collaboration, organizational, and planning skills with ability to build strong relationships with customers and key stakeholders
• Ability to inspire and motivate teams to achieve exceptional results through metrics and KPIs
• Solution driven approach, self-motivated and disciplined with strong attention to detail and sense of urgency
• Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
• Fosters culture of collaboration, continuous improvement, and celebrating wins
• Advanced knowledge of Microsoft Office
• Own and manage team’s lead pipeline
• Bilingual a plus