Inside Sales Manager

About the role

The Inside Sales Manager provides strategic and operational leadership for the inside sales organization, driving premium growth, profitability, retention, and agency engagement. The position is based in Ballantyne, NC with a hybrid work arrangement.

Responsibilities

• Lead the achievement of sales goals, including new and total written premium, policy growth, retention, and profitability.
• Develop sales strategies, establish clear sales targets and activity expectations, monitor results, and drive accountability across the team.
• Manage pipeline health, forecasting, and performance reporting to ensure consistent execution and informed decision‑making.
• Manage, develop, and coach a team to build a high‑performing, results‑driven culture; provide ongoing feedback, training, and performance management to improve sales effectiveness and individual growth.
• Foster a culture of accountability, high discipline, collaboration, and continuous improvement.
• Oversee agency segmentation, assignment, and engagement strategies to maximize coverage and productivity; align agency strategies with regional priorities to drive targeted growth in key segments and geographies; strengthen relationships with agencies through consistent engagement and value‑added support.
• Leverage CRM as the central hub with integration of TalkDesk and related tools for sales activity, call tracking, pipeline management, and performance measurement; analyze sales data and market insights to identify trends, opportunities, and areas for improvement; drive adoption of tools, reporting, and best practices to enhance productivity and decision‑making; responsible for pre‑ and post‑performance analytics, including campaign, agency, and sales initiative results, to measure effectiveness and recommend adjustments.
• Partner with regional sales team and underwriting teams to align on strategy, appetite, and execution; collaborate with Marketing to design and execute targeted sequential campaigns that drive agent engagement and production.
• Identify and implement process improvements to streamline workflows, enhance efficiency, and improve the agent experience; support the evolution of the virtual sales model, incorporating new tools, technologies, and best practices; ensure consistent execution of sales processes and adherence to company guidelines.
• Monitor marketplace trends, competitor activity, and industry developments to inform strategy and positioning; adjust sales approaches and priorities based on changing market conditions and opportunities.
• Perform other duties as assigned and conform with all corporate policies and procedures.

Requirements

• 4‑7 years of Commercial Lines Sales Leadership experience (preferred)
• Bachelor’s Degree (preferred)

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company‑Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits – Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Pay

Salary range: $106,000 – $145,000 (final salary based on experience, location, education, certifications, scope, and additional qualifications). Eligible for Variable Compensation Bonus plan.

Schedule

Full‑time, exempt (non‑overtime eligible) position with a hybrid work arrangement.