Inside Sales Manager

Location: In-office role at our Uptown Charlotte office

About the role

We’re looking for a driven Inside Sales Manager who brings strong new-business sales expertise along with the ability to coach and develop a high-performing inside sales team. In this role, you’ll play a key part in driving revenue growth by leading daily sales activity, developing and executing strategies to exceed new business targets, and ensuring a strong prospect experience from first contact through close.

About us

We’re on a mission to help small and medium-sized businesses grow and succeed. Our all-in-one business management platform enhances customer flow, while our digital marketing services drive more customers to them—like website design, SEO, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best.

What you’ll do

• Lead, coach, and develop a high-performing inside sales team through ongoing training, call coaching, and performance management
• Drive daily sales activity and accountability to consistently meet and exceed monthly revenue goals
• Provide strong, motivating leadership that helps reps maximize every conversation and improve conversion rates
• Conduct regular one-on-ones, team meetings, and call reviews to support individual development plans
• Develop and execute sales strategies aligned with company objectives
• Track, analyze, and report on team performance and KPIs to senior leadership
• Leverage CRM and sales tools, including Salesforce, to manage pipeline and performance

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• Proven success in inside sales, with experience leading and/or managing a team
• Demonstrated track record of meeting or exceeding sales targets (transactional sales experience preferred)
• Strong understanding of sales methodologies, CRM systems, and KPI management
• Excellent communication, leadership, and interpersonal skills
• Ability to thrive in a fast-paced, results-oriented environment

Benefits

• Competitive base salary and bonus plan
• 3 weeks PTO
• 9 paid holidays (including 2 personal/floating holidays)
• Volunteer Time Off
• Health, Dental, and Vision Insurance
• Pet Insurance
• 401(K) Retirement Plan with Company Match
• Employee Stock Purchase Plan
• Company-provided laptop
• Comprehensive training and growth opportunities

Why join us

• Training & Development: From day one, you’ll receive leadership-focused training designed to help you coach, develop, and scale high-performing inside sales teams. With ongoing support, you’ll strengthen your skills in performance management, sales strategy, and team development—equipping you with the skills that drive long-term career success.
• Culture: We hire for character, coachability, and accountability — creating a collaborative, performance-driven environment where leaders actively support their teams’ growth. You’ll foster a culture of shared wins, continuous coaching, and positive accountability that motivates sellers to succeed.
• Opportunity & Stability: Established for over a decade yet still operating with a high-growth mindset, this is a leadership opportunity within a multi-million-dollar organization. Backed by publicly traded Townsquare Media, we offer the resources, stability, and long-term investment needed to grow your career.
• Impactful Solutions: Our evolving digital marketing and business management solutions help over 20,000 small and mid-sized businesses grow month after month — allowing you to drive meaningful revenue impact while developing strong sales talent.
• Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, employees make meaningful community impact while building strong team connections.